Shipping Policy
Thank you for visiting and shopping at DeckUp.com. Following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1-2 business days unless mentioned otherwise on the order page. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Once the item is shipped, we cannot cancel the order. If the item is refused at the time of delivery, there will be a deduction of forward and return freight charges before initiating the refund for the order once we receive the item at our warehouse.
Free Shipping and Delivery Coverage
We do not charge any additional shipping charges for your order. We ship your product in a box through ground shipping through any of the national shipping partners Fedex, BlueDart, Delhivery, etc. We ship our products all across India to pin codes where we have delivery coverage. Some pin codes may not be enabled as it is “Out of Delivery Area '' or under “Embargo” by one or all of our shipping partners.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours and you can track the estimated shipment delivery date. Most orders will be delivered in 3 to 10 days, based on your delivery location, after the shipment is dispatched from our warehouse.
Title to Products
Purchases of products through DeckUp.com are subject to a destination contract. This means the risk of loss and title of these products passes to you upon the carrier’s delivery to your shipping address, and DeckUp is not responsible for any loss, theft or damage after delivery.
Delivery Delays & Damages:
Please email us at support@deckup.com for us to address any shipping related issues such as
- any shipping delays beyond the promised delivery date
- the shipment is delivered in damaged condition